Cars & Transportation
Emergency
Engine overheating
The temperature gauge is climbing or steam is coming from the bonnet. Stop safely and let it cool.
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Car won't start
The engine turns over or clicks but will not catch. Work through the usual suspects calmly.
Act carefully and stop if anything feels unsafe. When in doubt, call a professional.
A car that will not start is usually one of a handful of things. Before calling anyone, spend two minutes checking the simple causes. Never rush, and never work on a running engine.
Quick checklist
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What to do, step by step
-
1
Check the dashboard lights
Turn the key to the on position. If nothing lights up, the battery is likely flat.
1 min -
2
Check the battery and terminals
Look for corrosion or a loose terminal. Do not touch them without gloves.
2 min -
3
Check the fuel level
A surprising number of no-starts are simply an empty or near-empty tank.
1 min -
4
Make sure the car is in Park or Neutral
Many cars will not start in gear. Press the brake and try again.
1 min -
5
Listen to the sound
A rapid click usually points at the battery; a single click can be the starter.
1 min
What NOT to do
- Do not keep cranking the engine over and over; you can flood it or drain the battery.
- Do not jump-start a car if you are unsure how; the wrong order can damage electronics.
- Do not try to work under the bonnet with the engine running.
Possible causes
Battery
The most common cause, especially in cold weather.
Starter motor
A single loud click often points here.
Fuel
Empty tank or a fuel pump issue.
Ignition or electrical
Faulty key, immobiliser or wiring.
Should you make a change?
Frequently asked questions
Can I jump-start it myself?
Only if you have cables, a donor car and know the correct order. If in doubt, call roadside assistance.
How long should I try?
If it does not start after a couple of short attempts, stop and get help.
Related situations
Cars & Transportation
Lost car keys
Your keys are gone. Secure the car and work through recovery versus replacement.
View what to do
Cars & Transportation
Caution
Dead car battery
The lights are dim, the engine clicks, or nothing happens at all. Here is the safe way to deal with it.
View what to do
Cars & Transportation
Warning light on the dashboard
A light is on and you are not sure how urgent it is. Colour is your first clue.
View what to do
Cars & Transportation
Caution
Running out of fuel
The car is coughing or has stopped and you suspect the tank is empty. Get safe, then get fuel.
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Cars & Transportation
Emergency
Flat tire
A puncture on the road. Move somewhere safe before you do anything else.
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