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Caution
Frozen pipes
No water, or a pipe has burst after a cold snap. Thaw gently or shut off fast.
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Power outage
The electricity is out. Make sure everyone is safe and food is protected.
Act carefully and stop if anything feels unsafe. When in doubt, call a professional.
Most outages are short. The priorities are safety, warmth or cooling, and protecting the fridge and freezer.
Quick checklist
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What to do, step by step
-
1
Check if it is just you
Look outside or ask a neighbour; it tells you whether to wait or investigate.
2 min -
2
Keep the fridge and freezer closed
A closed fridge stays cold for hours; a full freezer, much longer.
1 min -
3
Unplug sensitive electronics
Protects them from a surge when power returns.
5 min -
4
Use torches, not candles
Candles are a fire risk.
2 min -
5
Report the outage
Your supplier needs to know, and may give an estimate.
5 min
What NOT to do
- Never use a barbecue, generator or camping stove indoors; carbon monoxide kills.
- Do not open the freezer repeatedly to check on it.
Possible causes
Grid fault
The usual cause.
Local trip
A breaker or trip switch.
Storm damage
Fallen lines.
Frequently asked questions
Is my food safe to eat?
A fridge keeps food safe for about four hours if unopened. When in doubt, throw it out.
Related situations
Home
Caution
Water leak at home
Water is coming in or pooling. Stop the source, protect what you can, then repair.
View what to do
Home
Caution
Washing machine leaking
Water under the machine. Stop it, contain it, and decide whether it is a repair or a replacement.
View what to do