Travel
Planning a road trip
Plan the route, the budget and the checks that keep the car reliable over distance.
View what to do
Lost luggage
Your bag did not arrive. Report it before you leave the airport.
Reporting the bag before leaving the airport is the single most important step. After that, keep every reference number and receipt.
Quick checklist
Your progress is saved on this device only.
What to do, step by step
-
1
Report it at the baggage desk
Before leaving the airport. Get a reference number.
20 min -
2
Keep your baggage tags and boarding pass
You will need them for the claim.
1 min -
3
Buy essentials and keep receipts
Most airlines reimburse reasonable interim expenses.
1 hour -
4
Follow up in writing
Reference the report number and any deadlines.
1 day
What NOT to do
- Do not leave the airport without filing a report.
- Do not throw away boarding passes or baggage tags.
Possible causes
Mishandled
The bag took a different route.
Delayed
It may arrive on a later flight.
Stolen
Rare but must be reported.
Related situations
Travel
Caution
Lost passport
Your passport is gone, at home or abroad. The steps differ a lot depending on where you are.
View what to do
Travel
Caution
Flight cancelled
Your flight is cancelled. Know your rights and rebook fast before the seats run out.
View what to do